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Returns

All items for refund should be sent back in a re-sellable condition within 14 days (Sale items) & 21 days (Full priced items)

Please send any returning item(s) with a copy of your order invoice (so we can identify you), to:

Returns [your order number]

Goodeehoo

PO Box 6009
Ascot
SL5 5FD

Refunds are always credited to the original method of payment.

We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

You'll receive a confirmation email once your return has been processed. Please allow up to 10 working days.

In case of part return of a gift set or multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

Non-Returnable Items

Personalised items can not be refunded unless the item is faulty. 

Faulty Items

Unfortunately, manufacturing faults do occasionally occur, so if you believe an item to be faulty (or it is not the item you have ordered), please contact our customer services team.

Please note that we are not able in any circumstances to refund return postage costs if you have not contacted us in advance.

E-mail: hello@goodeehoo.com

Phone: +44 (0)1344 550 470

Delivery

We have a number of different delivery options depending on where you live and how quickly you'd like your order. 

Free delivery for any orders over £40

UK (Standard) - £3.95

Within 2-4 days 

UK (Premium) - £6.95

Next working day (for orders placed before 2pm on weekdays). 

Ireland - £8.00

Within 3-4 days

Mainland Europe - £10.50

Within 10 days

Rest of World - £19.99

Within 13 days

Please give us a call or drop us an e-mail if you need something urgently and we will do our very best to help.