All items for refund should be sent back in a re-sellable condition within 14 days (Sale items) & 21 days (Full priced items)
Please send any returning item(s) with a copy of your order invoice (so we can identify you), to:
Returns [your order number]
Oaklands Business Park
Refunds are always credited to the original method of payment.
We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
You'll receive a confirmation email once your return has been processed. Please allow up to 10 working days.
Gift Sets & Multi-buys
In case of part return of a gift set or multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.
Perishable goods cannot be returned (any confectionary item)
Personalised items can not be refunded unless the item is faulty.
Unfortunately, manufacturing faults do occasionally occur, so if you believe an item to be faulty (or it is not the item you have ordered), please contact our customer services team.
Please note that we are not able in any circumstances to refund return postage costs if you have not contacted us in advance.